Established statewide medical transport program supports healthcare systems, law enforcement, emergency centers, receiving facilities, and communities with safe, clinically informed patient movement
Priority Ambulance is strengthening its role as a trusted statewide partner for behavioral health transportation, building on mental health clinical transport services its teams already provide across Tennessee and reinforcing a long-term commitment to the communities, hospitals, law enforcement agencies, and public safety partners who rely on dependable medical patient transportation.
As communities continue working to improve access to behavioral health care, dependable medical transportation remains a critical link between evaluation, treatment, stabilization, and ongoing care. Priority Ambulance is positioned to help meet that need through an EMS-based model that combines clinical oversight, trained and licensed personnel, secure transport practices, structured documentation, and operational coordination.
Priority Ambulance and its family of Tennessee-based companies currently provide behavioral health and mental health medical transports in communities across the state, with the ability to support behavioral health transports in all Tennessee counties. This statewide capability gives healthcare and public safety partners access to a proven transport solution supported by local operations, regional coordination, and national Emergency Medical Services resources.
To further strengthen this service line, the company has received 20 of 37 planned behavioral health ambulances that are already being placed into service across Tennessee as part of a broader, long-term investment in specialized fleet, caregiver training, operational readiness, and partner support. The expansion reflects Priority Ambulance’s commitment to standing beside Tennessee communities and care partners not just for today’s needs, but for the continued support, reliability, and compassion patients and families deserve in the years ahead.
Priority Ambulance’s behavioral health transport program is designed to serve as a trusted resource for healthcare and public safety partners over the long term. The model supports patient movement between hospitals and other appropriate care settings while helping partners reduce logistical burden, maintain continuity of care, and strengthen the support available in the communities they serve.
“Priority Ambulance is already providing behavioral health transports across Tennessee, and we understand how much our partners depend on having a transport team they can trust,” said Reg James, Mid-States Region Regional President. “This work is about more than moving patients from one place to another. It is about showing up for people during vulnerable moments with compassion and supporting the hospitals, law enforcement agencies, receiving facilities, and public safety teams who care for them.”
Priority Ambulance also brings the scale and infrastructure needed to support high-sensitivity transport programs, including clinical oversight, fleet operations, caregiver education, centralized coordination, and leadership support. These resources help ensure partners have access to a reliable behavioral health transport program that can adapt to local needs while maintaining consistent standards across the state for years to come.
For hospitals and healthcare systems, the program supports timely movement to appropriate levels of care and helps simplify coordination. For law enforcement and public safety partners, it provides a medically focused transport option designed to support patient dignity, crew safety, appropriate documentation, and clear communication throughout the transport process.
“This is a long-term commitment to the people and communities we serve,” James added. “We are investing in ambulances, clinical managers and personnel, training, partnerships, and local support because patients deserve compassionate care, and our healthcare and public safety partners deserve a dependable team beside them. As we grow these services across Tennessee, our promise is simple: we will continue to show up, work together, and help connect people to care with dignity, safety, and respect.”
