New post-discharge program connects eligible members with coordinated care, provider support, and local resources where they are, when they need them.
Priority Telemedicine Group, PA powered by OnDemand Visit announced today that Arizona Complete Health and its network of programs have partnered with Priority Telemedicine Group, PA to launch a new post-discharge care management program designed to support eligible members for up to 30 days after leaving the hospital or skilled nursing facility.
Through this partnership, OnDemand Visit will help members navigate the critical period after discharge by coordinating support through its suite of MD-led providers, care team specialists, and local paramedics. The program is designed to help members better understand their discharge instructions, follow-up needs, medications, available resources, and next steps as they recover outside of the hospital. Through its multi-channel approach, OnDemand Visit aims to visit patients within three (3) days of being discharged from the hospital or skilled nursing facility.
“We understand that the 30 days following discharge are vital as members begin recovery outside of the facility setting whether it be the hospital or skilled nursing facility,” said Dr. Chanchal Yadav, Chief Medical Officer of Arizona Complete Health. “We are excited for this partnership with OnDemand Visit because it brings additional support and resources to our members during a critical recovery period. Together, we are focused on helping ensure members have the guidance, care coordination, and services they need to recover safely at home.”
The program is supported through the combined efforts of Arizona Complete Health, Priority Telemedicine Group, PA, and OnDemand Visit, with a shared goal of helping members avoid gaps in care after discharge and access the right resources where they are, when they need them. Priority Telemedicine Group, PA uniquely connects local EMS experience with OnDemand Visit’s care coordination and provider-led support model.
OnDemand Visit’s care model brings together patient engagement specialists, licensed providers, and community health resources to help manage members’ needs during the post-discharge period. This specialized team will assist in reviewing care plans, answering questions, identifying barriers to recovery, supporting follow-up appointments, and helping connect members with the most appropriate services for their individual needs.
“Our mission at OnDemand Visit is to help patients and members feel supported throughout recovery, regardless of where they are,” said Eric Van Horn, CEO for OnDemand Visit. “By managing care as immediately after discharge as possible and following the patient through the first 30 days after discharge, we can help members understand what comes next and ensure they have the right resources in place when they need them.”
About Arizona Complete Health
Arizona Complete Health (AzCH), a Centene Corporation company, provides and administers health benefits through individual, Medicaid, Medicare and dual eligible programs. Arizona Complete Health-Complete Care Plan offers a statewide Medicaid program and serves as the Regional Behavioral Health Authority for Northern and Southern Arizona, administering the crisis system in those regions. AzCH offers comprehensive Medicare Advantage and DSNP coverage through its WellCare program and Marketplace coverage through Ambetter from Arizona Complete Health. For more information on Arizona Complete Health, please visit the company’s website at www.azcompletehealth.com.
About Priority Telemedicine Group PA, and OnDemand Visit
Priority telemedicine Group, PA powered by OnDemand Visit, offers innovative medical solutions that strengthen the overall healthcare ecosystem. The company provides medical solutions through its MD-led, Nurse Practitioner-facilitated medical group supported by the company’s proprietary telehealth platform. Serving patients and members across the healthcare spectrum, OnDemand Visit continuously enhances, customizes, and expands its reach through its three core programs, ODV-Pathways℠, ODV-CareLINC℠, and ODV-Guide℠.
For more information, visit www.ondemandvisit.com.
