Understanding Your Bill
The Priority Ambulance family of companies accepts most insurance plans and files claims directly to insurers as a courtesy for our patients. These plans include commercial insurance, healthcare exchange and employer-provided plans, Medicare, Medicaid, Tricare, and VA. We will verify your coverage, notify you of any copays and submit bills directly to your insurance carrier.
Insurance coverage for ambulance transport services depends on the benefits defined in the individual’s insurance policy. Please note that for patients who did not supply adequate information at the time of service or in advance of service provided, this may result in a claim denial or a delay in processing the claim.
To best accommodate our patients, we offer a Patient Portal to manage payments.
HIPAA Privacy Policy
The Notice of Privacy Practices describes how we may use and disclose your protected health information (PHI) to carry out treatment, transport, and payment. The Health Insurance Portability and Accountability Act (HIPAA) sets data privacy and security provisions to safeguard your medical information, such as medical records and other identifiable health information.
Medical Records
Priority Ambulance fulfills legal billing and record requests electronically via ChartSwap, www.ChartSwap.com. ChartSwap is a HIPAA compliant platform facilitating electronic medical and billing record exchanges between medical providers and law firms and other requesting parties. It’s free to register, and requestors can use ChartSwap to request, track, pay for, and download records.
Submit your request via ChartSwap.com using the following steps:
- Register at http://www.chartswap.com/register
- Sign in and Search for a Provider, Enter Request Details, then Upload Supporting Documents
- Once your request has been reviewed and records are available, you will receive a notification and invoice which you can pay with a check or credit or debit card.
