Billing Frequently Asked Questions
To locate the online payment link, click the Online Billing Portal link under the Billing tab above and select the ambulance company that provided your services.
Please make sure you have your customer number and payment details available, so you can enter that information when prompted.
While we accept insurance, most insurance plans only cover a portion of ambulance services, leaving patients responsible for deductibles, co-pays, or non-covered amounts. Your bill represents these remaining costs after your insurance has processed your claim. If you have questions about specific charges or need payment options, please contact our billing department. We would be happy to assist you. Our Contact Center phone number is 844-597-4911.
We require signatures from our patients to authorize Priority to submit a bill to their insurance carriers. You can also sign for your transport through our Patient Engagement Portal. Failure to provide a signature may require Priority to seek payment directly from the patient.
Signatures are also required for consent for treatment and receipt of our HIPPA policy.
Most insurance plans only cover a portion of ambulance services, leaving patients responsible for deductibles, co-pays, or non-covered amounts. Your bill represents these remaining costs after your insurance has processed your claim. If you have questions about specific charges, please contact our billing department. We would be happy to assist you. You can call us at 844-597-4911.
For patients who do not have insurance, payment would be due directly from the patient. We accept checks and all major credit cards. Payments can be made through our Patient Engagement Portal (PEP), by mail, or by phone by calling our Contact Center at 844-597-4911.
In many cases, patients without insurance may be eligible for a discount. We also offer interest-free payment plans. Payment plans are available by visiting our PEP or by calling our contact center representatives.
You can contact our billing support team at: 844-597-4911
If you’ve received a check from your insurance provider, those funds are intended to pay for the services you’ve received from us, with a bill for services coming to you separately.
If you have not received a bill or would like to pay by phone, you can contact our support team at 844-597-4911. If you have received a bill, you may pay through our Patient Engagement Portal, by mail, or by phone by calling 844-587-4911.
Copay: These are flat fees you pay each time you require medical services.
Deductible: The amount you pay before your insurance begins to pay for medical services.
Co-insurance: A portion of the cost you pay after your deductible has been met.
These rates or percentages vary based on your insurance plan. Contact your insurance provider for details.