Alan Smith


Alan Smith brings a strong background in national and global marketing and operational performance plans in diverse industries to his role at Priority Ambulance. Smith excels in building and motivating teams that execute on operational and marketing plans to deliver results to the bottom line.

Smith began in his career in EMS 35 years ago, devoting 20 years in the industry. After spending the next two decades building his marketing skills in the shipping and health care technology industries, he returned to his roots to support Priority Ambulance in growing its west region presence.

Smith became an EMT in 1981, and he quickly advanced as a paramedic, emergency dispatcher, field training officer and quality improvement manager in Colorado and Missouri over the next decade.

Smith worked in several public utility model, high-performance systems in his career. In 1992, he joined Mercy Ambulance of Richmond, contractor of the Richmond Ambulance Authority public-utility model, as unit hour production manager and clinical manager. He also worked in the Municipal Ambulance Services Trust (MAST) public utility system in Kansas City, Missouri.

In 1996, Smith joined Priority EMS in Memphis, Tennessee, which later became a part of Rural/Metro Corporation, as area general manager. Smith was charged with recruitment and hiring management team members, clinical upgrades to the standard of care, capital equipment improvements and setting revenue benchmarks.

In 2000, Smith joined FedEx Services in Memphis as a marketing manager. In 16 years with the company, Smith advanced from a junior professional to senior manager. At FedEx, Smith designed and implemented marketing plans for key focus areas of the Fortune 100 company with $40 billion in annual revenue. Among other successes, Smith oversaw the marketing rollout of the global new product launch of FedEx Global Returns.

Smith returned to the health care industry in 2016, joining ResMed as senior manager of marketing operations for the Americas. ResMed is a world-leading connected health technology company with more than 4 million cloud-connected devices treating sleep apnea, chronic obstructive pulmonary disease and other respiratory conditions in more than 120 countries.

Smith holds a master’s in business administration from Christian Brothers University in Memphis, Tennessee.